Help & Support

IventPay is a digital ticketing and event management platform that allows customers to discover events, purchase tickets and receive digital tickets electronically.

Event organisers can use IventPay to create events, sell tickets, manage attendance and monitor ticket sales.

Visit the IventPay website or application.

1. Browse or search for the event you want to attend.
2. Select the event.
3. Choose your ticket type and quantity.
4. Enter your required customer details.
5. Select your preferred payment method.
6. Complete the payment.
7. Once payment is successfully confirmed, your ticket will be issued.

Where account registration is required, you will need to create an IventPay account before completing your purchase.

Where guest checkout is enabled, you may purchase a ticket without creating a full account. Your ticket will be sent using the contact details provided during checkout.

The maximum number of tickets depends on the event and the limits set by the event organiser.

If a ticket limit applies, it will be displayed during the ticket purchase process.

Yes. You may purchase tickets on behalf of another person.

Make sure the information entered during checkout is accurate and that the ticket is transferred or provided to the person attending the event where applicable.

Available payment methods may vary depending on the event.

IventPay may support:

• Mobile money
• Bank cards
• Online banking or EFT where available
• Other approved electronic payment channels

The payment options available to you will be displayed during checkout.

Do not immediately make another payment.

First:

1. Check your SMS and email for your ticket.
2. Check your IventPay account under My Tickets / Orders.
3. Check whether the payment was successfully completed.
4. Locate your transaction reference.
5. Contact IventPay Support if your ticket is still unavailable.

When contacting support, provide:

• Your name
• Mobile number or email address
• Event name
• Amount paid
• Payment method
• Transaction reference

Yes. If the payment was unsuccessful, you may retry the transaction.

If your account or mobile money wallet was debited despite the transaction showing as unsuccessful, do not make another payment until the first transaction has been checked.

Contact IventPay Support with the two transaction references or payment confirmations.

IventPay will verify the transactions and determine whether a duplicate payment was successfully received.

Your ticket may be available through:

• Your IventPay account under My Tickets / Orders
• Email
• SMS or other electronic delivery method provided by IventPay

Check:

• Your email inbox
• Spam or junk folder
• SMS messages
• Your IventPay account
• Your transaction / order history

If you still cannot find your ticket, contact Support with your transaction reference.

A screenshot may be accepted where the QR code or barcode is clearly visible and the event's entry procedures permit it.

However, customers should preferably present the original digital ticket from IventPay to avoid problems with ticket validation.

Yes, where the ticket contains a scannable QR code or barcode and the event organiser permits printed tickets.

No.

A ticket barcode or QR code is normally intended for a single entry. Once successfully validated at the event, it may no longer be accepted for entry.

Yes, in most cases.

Log into your IventPay account and check My Tickets / Orders.

If you purchased without an account or cannot access your ticket, contact Support and provide your transaction details.

Present your digital or printed ticket at the designated entrance.

Event staff will scan the QR code or barcode on your ticket to validate it.

Make sure:

• Your screen brightness is high enough.
• The QR code or barcode is fully visible.
• Your ticket is not damaged or altered.
• You are presenting the correct ticket.

If the ticket still cannot be scanned, ask the event's ticketing or entrance staff for assistance.

Late entry depends on the event organiser and venue rules.

Please check the event information before attending.

IventPay or the event organiser may be able to locate your booking using your name, mobile number, email address or transaction reference.

You should carry your transaction reference where possible.

Ticket changes depend on the event organiser's ticketing rules.

Some events may allow ticket rescheduling, upgrades or transfers, while others may not.

Check the specific event's terms and conditions before requesting a change.

Ticket transfers may be permitted depending on the event.

Where transfers are allowed, the process should be completed through IventPay rather than manually altering the ticket.

Where the organiser has enabled ticket upgrades, you may be able to upgrade your ticket subject to availability and payment of any applicable difference.

Only where the event organiser has enabled rescheduling or IventPay has authorised the change.

Tickets are generally subject to the refund and cancellation conditions specified for the particular event.

Purchasing a ticket does not automatically create a right to a refund simply because the customer can no longer attend.

Always check the event-specific refund policy before purchasing.

If an event is cancelled, IventPay and/or the event organiser will communicate the applicable arrangements to affected customers.

Depending on the circumstances, customers may be offered:

• A refund;
• A ticket transfer to a rescheduled event; or
• Another remedy determined by the organiser and applicable terms.

If an event is postponed, the organiser will determine whether existing tickets remain valid for the new date or whether customers will be offered an exchange or refund.

Customers should retain their original tickets until official instructions are provided.

Once a refund has been approved and processed, the time taken for funds to reach the customer's account may depend on the payment method and financial institution involved.

IventPay will communicate any applicable refund processing timelines.

Where possible, refunds will be made to the original payment method used for the transaction, subject to IventPay's refund procedures and the requirements of the relevant payment provider.

The event page normally contains information such as:

• Event name
• Date
• Time
• Venue
• Ticket categories
• Ticket prices
• Event organiser
• Entry requirements
• Event-specific terms and conditions

Customers should carefully review the event information before purchasing.

For questions relating specifically to the event, venue, performers, seating, programme, age restrictions or event facilities, the event organiser may be the best point of contact.

IventPay can assist with ticketing and transaction-related enquiries.

Select Forgot Password on the IventPay login page and follow the instructions provided.

Where account settings permit, you can update your contact information from your IventPay profile.

If you cannot change the information yourself, contact Support.

IventPay collects and processes information necessary to provide ticketing, payment, customer-support, event-management and related services.

Personal information is handled in accordance with IventPay's applicable Privacy and Data Protection policies and Malawi's data-protection requirements.

Yes. Where marketing communications are sent, customers should be provided with an appropriate mechanism to manage their communication preferences.

Event organisers can register or contact IventPay to discuss listing their event.

Once approved, the organiser can work with IventPay to configure:

• Event details
• Ticket categories
• Prices
• Ticket quantities
• Sales periods
• Discounts or promotions
• Seating arrangements where applicable
• Payment options
• Entry and scanning requirements

Depending on the event, IventPay may require:

• Organiser information
• Event name
• Event description
• Event date and time
• Venue
• Event artwork
• Ticket categories
• Ticket prices
• Ticket quantities
• Event terms and conditions
• Refund / cancellation policy
• Contact information
• Settlement / payment information

Yes. Event organisers can access available sales and event reports through the IventPay platform.

Depending on the organiser's access level, reports may include:

• Tickets sold
• Revenue
• Ticket categories
• Sales by period
• Complimentary tickets
• Tickets scanned
• Remaining ticket inventory
• Transaction information

Yes. Ticket sales can be stopped based on the event configuration, ticket availability, sales deadline or instructions from the organiser.

Where enabled, organisers may issue complimentary or promotional tickets in accordance with their IventPay configuration.

Where IventPay scanning functionality is available, authorised event staff can validate tickets at the venue using approved scanning devices.

Tickets are issued with unique identifiers such as QR codes or barcodes.

At entry, the ticket is validated against the IventPay system. A ticket that has already been successfully used may be rejected when presented again.

Do not admit the customer solely on the basis of the ticket.

Refer the customer to the event's ticketing or customer-service desk so that the transaction and ticket history can be investigated.

Customers should never share ticket QR codes or barcodes publicly.

A copied ticket may be presented by another person and, depending on which ticket is scanned first, may result in the legitimate holder being denied entry.

Try:

1. Refreshing the page.
2. Checking your internet connection.
3. Trying another browser.
4. Clearing your browser cache.
5. Trying again after a few minutes.

If the problem continues, contact IventPay Support.

Check that the mobile number and email address entered during registration or checkout are correct.

Also check your email spam / junk folder.

If the problem continues, contact Support with your transaction reference.

Do not repeatedly submit the payment.

Take note of the error message and contact Support if your payment status is unclear.

If you cannot find the answer to your question, contact IventPay Support.

To help us resolve your enquiry quickly, provide as much information as possible:

• Name
• Mobile number
• Email address
• Event name
• Transaction reference
• Ticket / barcode number
• Payment method
• Description of the problem

Please do not send your PIN, password, full card number or other confidential payment credentials to IventPay Support.